DHAHAB - Black Abaya Dress with Gold Embroidery and Fringe Detailing

We provide a standard delivery service globally, with the timeframe being dependent on the destination country.

The estimated delivery time will be displayed during the checkout process.

Kindly note that the delivery commences from the day following the dispatch.

For pre-orders, the dispatch date will be specified in the item listing description.

All orders within the UK will be dispatched promptly within 1-2 working days. Please note that we do not process orders over the weekend, so any orders placed during this time will be dispatched the following working day.

Kindly be advised that working days do not encompass weekends or bank holidays.

Once the order has been dispatched, we are no longer responsible for its condition or delivery. Any loss or delivery issues are beyond our control and must be dealt with the courier directly.

For International orders, please note that similar to UK orders, these will be dispatched within 1-2 working days.

The delivery timeframe will vary from 7-15 working days, however it is important to recognise that the actual delivery schedule could differ due to factors such as the destination country, customs clearance procedures, and other variables beyond our influence.

In the event of a delay with your package, you can track its status using the provided tracking number and can reach out to the relevant courier service for additional assistance.

Kindly be advised that international orders may be subjected to customs clearance procedures, as well as import duties or taxes enforced by the destination country.

Any additional charges incurred are the sole responsibility of the customer and are not factored into the product price or shipping cost.

Please be aware that customs regulations differ per country, and we strongly suggest reaching out to the customs authorities in your region for further details.

It is important to note that we are unable to assume any responsibility for these charges. To successfully receive your package, it is imperative to settle any customs fees.

Should you decline to do so, the parcel will be returned to us.

We do not facilitate returns or exchanges, as our products are exclusively limited, handmade crafted pieces.

We diligently inspect each item prior to dispatch to ensure its pristine condition upon arrival.

Should you encounter any issue with your order, we ask you to get in touch with our dedicated customer support team within 3 days from the date of delivery.

Please ensure to reach out to us within our designated timeframe for assistance.

Please note that once an order has been placed, we are unable to accommodate cancellations or changes to any order details.

It is important to carefully review and verify all information before finalising your purchase.

Thank you for understanding.